I tried to fly to Nice this morning. I failed because of the massive disruption caused by a strike at Heathrow by BA's caterers and baggage handlers. I am complaining thus...
Ref: Cancellation of BA 344 (LHR-NCE), 12th August 2005
I write to seek compensation for my expenses owing to the cancellation of your flight BA 344. We made a reservation for a return trip for our family in March of this year.
As a direct result of this cancellation, we were forced to make alternate travel arrangements at a cost of £435. It was imperative that this was done, because I had to be in France in order to collect my two teenage daughters and to open up a house for some relatives.
I understand there were industrial difficulties which resulted in the disruption; however I feel it is British Airways’ responsibility to ensure that its contractual commitments with paying customers are honoured. In my view, it is management’s utmost priority to have proper arrangements with its suppliers so that customer contracts are satisfied.
A positive outcome would be full reimbursement for the Easyjet flights I had to purchase and an assurance from management that these kind of disruptions for customers will not recur. I will stomach the loss of personal holiday time as well as the extreme inconvenience and distress this episode has caused me and my family as a gesture of goodwill
I will look forward to swift settlement.
I have been a lifetime BA customer – a glance at my file will show this: I trust that long-term customer loyalty still counts for something.